Refund & Replacement Policy

Refund & Replacement Policy

At JAN Creations, many of our products are made to order or personalized specifically for you. Because of this, we generally do not accept returns or exchanges for change of mind, incorrect sizing selections, or customer-provided personalization errors.

Please review your order details carefully before completing your purchase.

Personalized & Custom Items

Personalized, engraved, or custom-made products are final sale.

We cannot accept returns or provide free replacements for errors in information supplied by the customer, including incorrect:

  • Names
  • Spelling
  • Dates
  • Initials
  • Numbers
  • Personalization selections or instructions

Please double-check all personalization details before submitting your order.

Apparel & Made-to-Order Items

Many JAN Creations apparel items are produced specifically after an order is placed.

We do not accept returns or exchanges because of:

  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Change of mind
  • Preference for a different fit or style

Please review the product description and size guide carefully before ordering.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, incorrectly engraved due to our error, or you receive the wrong item, please contact us within 7 days of delivery.

Email sales@jancreations.com and include:

  • Your order number
  • A description of the problem
  • Clear photos showing the item and the issue
  • A photo of the packaging if the item was damaged during shipping

Once we review the issue, we will determine the appropriate resolution, which may include a replacement or refund.

You do not need to return an item unless we specifically ask you to do so.

Shipping Damage

If an order is damaged during shipping, please contact us within 7 days of delivery and provide photos of both the damaged product and packaging.

We will review the claim and work with you on an appropriate resolution.

Incorrect or Missing Items

If we send you the wrong product, size, color, design, or your order is missing an item, please contact us within 7 days of delivery.

We will review the order and correct the issue at no additional cost when the error is ours.

Refunds

When a refund is approved, it will be issued to the original payment method.

Processing times after a refund is issued depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is being issued because of an error by JAN Creations.

Cancellations

Because many products are made to order, we begin processing orders as quickly as possible.

If you need to request a cancellation, contact us as soon as possible at sales@jancreations.com.

We cannot guarantee that an order can be canceled once production or personalization has started.

Contact Us

Questions about an order, replacement, or refund can be sent to:

JAN Creations
Email: sales@jancreations.com

Please include your order number whenever contacting us about an existing purchase.