Frequently Asked Questions

What currency are prices shown in?

All prices are displayed in U.S. dollars unless another currency is shown during checkout.

Where does JAN Creations ship?

We ship to the destinations currently available during checkout. Enter your shipping address at checkout to confirm whether delivery is available to your location and to view applicable shipping charges.

When will my order ship?

Most JAN Creations products are made to order. Please allow approximately 3–7 business days for production and order processing before shipment.

Business days do not include weekends or holidays. Personalized orders or large orders may require additional processing time.

How long does delivery take?

Delivery time depends on the destination, shipping method, carrier, and product fulfillment location. Your available shipping options and estimated delivery information will be shown during checkout.

Production time and shipping transit time are separate. Carrier delays caused by weather, holidays, customs, or service interruptions are outside JAN Creations’ control.

How do I track my order?

Tracking information will be emailed to the address used during checkout once it becomes available.

Please check your spam or junk folder if you do not see the shipping notification. Contact us at sales@jancreations.com and include your order number if you need assistance.

Can I return or exchange my order?

Because our products are made to order, we do not accept returns or exchanges for incorrect sizing, change of mind, or personal preference.

Please review the product description and size chart carefully before placing your order.

We will assist you when an item arrives damaged, defective, or different from what you ordered.

What should I do if my order arrives damaged or incorrect?

Contact sales@jancreations.com within 7 days of delivery. Include:

• Your order number
• A description of the problem
• Clear photographs of the item
• A photograph of the packaging, when applicable

After reviewing the claim, we may provide a replacement or refund for the affected item. Do not return an item unless return instructions have been provided.

Can I cancel or change my order?

Contact us as soon as possible at sales@jancreations.com.

Orders can only be canceled or changed before production begins. Because orders may enter production quickly, cancellation or modification requests cannot be guaranteed.

Orders that have already entered production or shipped cannot be canceled.

What if I entered the wrong shipping address?

Email sales@jancreations.com immediately with your order number and the correct address.

We will attempt to update the address before production or shipment, but changes are not guaranteed. Customers are responsible for providing a complete and accurate shipping address during checkout.

JAN Creations is not responsible for orders delivered to an address entered incorrectly by the customer.

Can I exchange an item for a different size?

We do not offer size exchanges because products are made to order. Please review the size chart on the product page before purchasing.

When between sizes, compare the garment measurements with a similar item you already own rather than relying only on your usual size.

Are personalized orders returnable?

Personalized and custom-made products are final sale unless they arrive damaged, defective, or incorrectly produced.

Please verify all names, spelling, dates, colors, sizes, and personalization details before submitting your order. JAN Creations is not responsible for customer-submitted spelling or selection errors.

Can products look slightly different from the website images?

Colors can appear slightly different depending on screen settings, lighting, garment color, printing method, and product materials. Product placement and sizing may also vary slightly because items are individually produced.

What should I do if tracking says delivered but I cannot find my package?

First, check around the delivery location, ask household members or neighbors, and contact the shipping carrier.

If the package still cannot be located, email sales@jancreations.com with your order number and tracking information so we can help review the situation.

Do you offer discounts?

Available discounts and promotions will be displayed on our website or announced through JAN Creations’ official social-media and email channels.

Only one discount code may be accepted per order unless otherwise stated. Discounts cannot be added after an order has been submitted.

How can I contact JAN Creations?

Email us at sales@jancreations.com.

Please include your order number when contacting us about an existing purchase. We will respond as soon as possible during normal business operations.