Shipping policy
Free U.S. shipping is available on orders $75+.
Shipping Policy
Thank you for shopping with JAN Creations. Please review our shipping policy before placing your order.
Made-to-Order Processing
Most JAN Creations products are made to order. Please allow approximately 3–7 business days for production and order processing before shipment.
Business days do not include weekends or holidays. Personalized orders, custom products, or large orders may require additional processing time.
Shipping Destinations, Rates, and Delivery Estimates
Shipping destinations, rates, and estimated delivery times are shown during checkout.
Enter your shipping address at checkout to confirm whether delivery is available to your location and to view the available shipping options and charges.
Delivery Time
Delivery time depends on the destination, shipping method, carrier, and product fulfillment location.
Production time and shipping transit time are separate. Once your order has shipped, delivery is handled by the shipping carrier.
Tracking Information
Tracking information will be emailed to the address used during checkout once it becomes available.
Please check your spam or junk folder if you do not see the shipping notification.
Carrier Delays
JAN Creations is not responsible for delays caused by shipping carriers, weather, holidays, customs, incorrect addresses, service interruptions, or other circumstances outside our control.
Wrong Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you entered the wrong shipping address, email sales@jancreations.com immediately with your order number and the correct address.
We will attempt to update the address before production or shipment, but changes are not guaranteed.
JAN Creations is not responsible for orders delivered to an address entered incorrectly by the customer.
Lost or Delivered Packages
If tracking shows that your package was delivered but you cannot find it, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier.
If the package still cannot be located, email sales@jancreations.com with your order number and tracking information so we can help review the situation.
Contact Us
For shipping questions, please contact us at:
sales@jancreations.com
Please include your order number when contacting us about an existing purchase.