Refund policy
Return and Refund Policy
Thank you for shopping with JAN Creations. Please review this policy carefully before placing your order.
Made-to-Order Products
Most JAN Creations products are made to order. Because each item is produced after an order is placed, we do not accept returns or exchanges for incorrect sizing, change of mind, color preference, buyer’s remorse, or personal preference.
Please review the product description, size chart, color options, and order details carefully before completing your purchase.
Size Exchanges
We do not offer size exchanges because our apparel and many other products are made to order.
When choosing a size, we recommend comparing the size chart measurements with a similar item you already own instead of relying only on your usual size.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at sales@jancreations.com.
Please include the following:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if applicable
After reviewing your claim, we may offer a replacement, refund, or other resolution for the affected item.
Returns
Please do not send any item back unless return instructions have been provided by JAN Creations.
Unauthorized returns may not be accepted or refunded. Items sent back without prior approval may not be eligible for a refund, replacement, or store credit.
Refunds
If a refund is approved, it will be issued to the original payment method used at checkout. Please allow time for your bank, credit card company, or payment provider to process and post the refund.
Original shipping charges are non-refundable unless the refund is due to an error by JAN Creations, a damaged item, defective item, or incorrect item.
Custom and Personalized Orders
Personalized, engraved, or custom-made products are final sale unless they arrive damaged, defective, or incorrectly produced.
Please verify all names, spelling, dates, colors, sizes, and personalization details before submitting your order. JAN Creations is not responsible for customer-submitted spelling errors, incorrect selections, or personalization mistakes entered at checkout.
Order Changes and Cancellations
If you need to cancel or change an order, contact us as soon as possible at sales@jancreations.com.
Orders can only be canceled or changed before production begins. Because made-to-order items may enter production quickly, cancellation or modification requests cannot be guaranteed.
Orders that have already entered production or shipped cannot be canceled.
Wrong Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you entered the wrong address, email sales@jancreations.com immediately with your order number and the correct address. We will attempt to update the address before production or shipment, but changes are not guaranteed.
JAN Creations is not responsible for orders delivered to an address entered incorrectly by the customer.
Courtesy Resolutions
In some situations, JAN Creations may offer a courtesy discount, store credit, or other goodwill resolution. These courtesy resolutions are offered at our discretion and do not change our made-to-order return and exchange policy.
Contact Us
For return, refund, or order questions, please contact us at:
sales@jancreations.com
Please include your order number when contacting us about an existing purchase.